Services

Outsourcing

Leave your IT concerns to professionals

Through Outsourcing, you can focus your management efforts on your core business and eliminate the problems associated with coordinating information flows and continually searching for leading IT specialists.

  • Top-level information services for a competitive advantage
  • Regular costs instead of one-off investments make it easier to plan and manage IT costs
  • Guarantee by leading IT suppliers - Minerva’s business partners

Market globalisation and European integration of manufacturing enterprises open new opportunities while increasing competition. Seizing emerging opportunities while eliminating the threats of competition begins with access to timely, complete and relevant information.

Building large enterprise information systems involves significant investment, the acquisition and continuous training of the best IT experts, complex coordination of manufacturing and information activities, in addition to continually monitoring, analysing and applying global trends.
Building large enterprise information systems involves significant investment, the acquisition and continuous training of the best IT experts, complex coordination of manufacturing and information activities, in addition to continually monitoring, analysing and applying global trends.

Outsourcing as a concept

  • Outsourcing means transferring your IS/IT activities and responsibilities from the company to a contractor
  • Outsourcing can also include the redemption of your hardware and allowing IT personnel to transition to the provider
  • Outsourcing is carried out in two stages: outsourcing the IS/IT operation and outsourcing the information services. The former involves the transfer of activities at the level of IS/IT operational management while the latter transfer of activities is of a tactical and strategic nature
  • The IS/IT information manager, who is responsible for coordinating strategic decisions in informatics, communication between you and the outsourcing supplier and client as well as defining your requirements, also plays a key role in your business after a complete outsourcing
  • There are two ways the outsourced services are paid for: a flat fee that covers all recurring, pre-agreed activities and a service price list that applies to one-off, specific activities
  • Service level measurement is the key tool for measuring the quality and quantity of any services provided. Minerva uses a system of metrics that is tested and agreed with you during the transition period
  • Outsourcing is conditional upon the introduction of escalation procedures to enable the resolution of any issue

Implementation Prerequisites

Outsourcing is all too often an irreversible process and, as such, it requires thorough preparation. The following points are the prerequisites for outsourcing:

  • A clear information strategy and good level information management on the customer’s part
  • Alignment of the customer’s business and information strategies
  • Preparedness for change in the area of IT and any business processes linked to information sharing and transmission
  • Creation of the position of Information Manager by the customer

What can you expect from Minerva?

Minerva has an established infrastructure that ensures swift responses to non-standard situations, facilitates the further development of knowledge and skills of the end users, and optimises business processes and the management of IT development projects. Minerva has developed a proven methodology based on its long-standing experience in the implementation and development of enterprise information systems.

Above all, it is about timely, complete and relevant information. The partners (subcontractors) in the outsourcing projects, in which Minerva is the prime contractor, are reputable global companies ready to collaborate in the development of computer networks, hardware and basic software.

Main benefits of outsourcing:

  • Reduced risk of internal information leaks
  • Access to top-level services
  • Transfer of business know-how to the company
  • Transparent IT costs
  • Optimised business processes
  • Improved use of current resources and information
  • Transfer of responsibilities to an external contractor
  • Guaranteed provision of services by the supplier
  • Long-term partnership

Do you want to improve performance and efficiency in your business?

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