With QAD Customer Service, you get:

• Loyal customers that are satisfied with your products and the associated services provided
• Efficient services that generate profit for the company

Features

• Set up the structure of your service resources (for example, technicians and their specialisation, service centres etc.)
• Records customer information – products sold, their serial numbers and location at customer site
• Records warranty and post-warranty maintenance agreements including delivery terms and conditions and pricing of maintenance services including user-definable periodic maintenance fees
• Service BOMs and practices

• Managed service call records including the generation of regular maintenance requests from contracts as well as assignment of calls and requests to service personnel by location and expertise
• Records activities in response to service requests including labour, spare parts and costs
• Billing as per service responses and contract