With QAD CRM you get:

• Time savings for sales personnel and sales management by optimising the management of all sales activity and market behaviour data
• Sales personnel substitutability – all sales information stays in the system
• Increased customer loyalty by systematically improving customer satisfaction
• Improved sales and revenues by uncovering new business opportunities and streamlining bid management

Features

• QAD CRM contains all your existing and prospective customers, contacts and competitors, including all additional relevant information
• Each salesperson has complete visibility of all customer activities (visits, phone calls, e-mails…)
• Each salesperson has an activity plan that is continually updated
• Each sales opportunity (RFP, bid, ...) is managed in QAD CRM leaving a salesperson to focus his/her activities on securing the business
• Company management has insight into market potential in the form of graphs and decision-making boards

• Marketing can define campaigns, select the target customers and define activities to plan and implement the campaigns
• QAD CRM coordinates the work of all your sales and marketing resources
• QAD CRM evaluates marketing campaigns in terms of costs and business opportunities acquired and provides detailed statistics of your activities
• QAD CRM provides your sales personnel with information about existing customer complaints and incidents while also enabling the registration of new ones which can be forwarded to the service department